Ask Laura a Question

Because the services and concepts that Laura offers are very modern and sometimes involve a different way of thinking you are bound to have a question for Laura. If your question has not been answered please submit your question in the box provided. This will be delivered direct to Laura’s inbox to ensure you get her full attention!

"I have been most impressed with Laura's ideas on running a dental practice. She has very modern, yet practical solutions to the problems of running a practice. I can see that any practice that utilised Laura's systems would benefit enormously. When I work with clients and their marketing it is often the internal systems within a practice that fail to convert leads in to patients. Laura's approach is enormously beneficial to solving this problem and it would be prudent for all practices to listen to what she has to say and employ her services." - Mark Oborn

Ask Laura.

How long are the programmes?

The programmes are all one day events except for the Treatment Coordination for beginners. This is a two day event.

Do you come to my practice?

The choice is yours! I can attend your practice or you can attend one of my workshops.

What does a treatment coordinator do?

1. Provides new patients (NP) with a free of charge consultation
2. Builds relationships with the NP to a high level
3. Creates a great amount of perceived value in the practice
4. Delivers an outstanding level of customer service
5. Pre-qualifies your NP so they know how much the fee’s associated are.

REMEMBER - TREATMENT COORDINATORS DO NOT RECOMMEND TREATMENTS TO PATIENTS!

How will a treatment coordinator raise my level of treatment acceptance?

A TCO will pre qualify your patients when they attend a new patient consultation. They overcome any objections the patient may have, as well as showing what you can provide as a practice, and the fees associated with treatment options. This means that NPs that are scheduled in the dentists’ diary for a NP assessment / examination are ready to go ahead with treatment if they are suitable once the clinical examination has been performed.

The benefit for the dentist is that you do not have to wait to find out if the patient can afford treatment. This will have already been confirmed before the clinical assessment.

I wish to train my team in dental photography so I have more time as a clinician. Should I train just my nurses or include my reception team as well?

I firmly believe in the power of a cross trained team. If the reception team have the opportunity to take photographs of your patients then you should train them. Please contact me to discuss how this system can work for your practice.

How else can I increase treatment uptake?

If you provide consistently high value examinations and assess and present to the patients’ in a certain way it will increase the level of perceived value. Laura’s way increases your communications skills so the patients’ are able to make an informed decision. Look at the programme - Making your examinations your favorite appointment to see how we can help.

Please use the form to the right if you have any questions that have not been answered on this page.