Turning dental practices into dental businesses


When I met Dr Singh he had moved his young family from Hertfordshire to the quiet countryside of Suffolk. It was a life changing decision for himself and his wife.

Socially their lives had changed dramatically; they were making new friends and were missing their family as they were now a two hour drive away.

This move took place at the end of June 2009. Dr Singh bought his first practice as an investment for his families’ future – a pathway to a long term gain and greater quality of life.

At our first meeting Dr Singh confessed that running a dental practice wasn’t the experience he thought it would be. Dr Singh had been on all the courses, read all the books but his plans and goals weren’t falling into place.

Read More...

< Back to Services

Business Development Programme.

Do you want your practice to achieve your dreams and goals? Would you like to have an empowered team that consistently helps meet your ambitions, and delivers a service?

Would you like to know that you are running a successful business and have targets and goals that are measured?

Would you like an advisor to help you assess your vision and goals for the future years? 



If so the business development programme is for you.

This is an extremely long term, sustainable option to ensure a transition in your practice is undertaken smoothly. This is by far the most rewarding of projects for all involved. 



To make transformational changes in your practice life you cannot do it alone. You need an empowered Team behind you and all involved need to develop many new skills.

A successful practice is a patient orientated one that understands they are to operate as a business.

This programme is not just about giving the dentists and team the skills they need to ensure their personal success - it is about providing skills and developing your practice into a business.

Businesses have goals and targets and know exactly what is happening from month to month.

As a principal/partner it is paramount that you continue to bring in revenue for the practice whilst going through the stages of change. Taking time to plan your teams’ training as well as delivering it is a costly expense on your time - but this cost can be avoided by using Laura Horton Consulting.

It is also important that people know how to apply change effectively, not negatively. Just as every practice is different so are every team and they need to be understood to ensure your success.

Over a period of 4 to 12 months you will:

- Have regular mentoring sessions for you and your team.
- Have up to 12 one day visits to your practice for advanced training in all aspects featured on the website and more.
- A bespoke action plan will be created for your practice depending on its current situation and your goals.
- Create a vision and unique proposition in the market.
- Have a fully active marketing plan
- Be able to communicate with your patients to the highest of levels
- Provide outstanding customer service as a practice.
- Increase your new patient numbers.
- Increase your conversation rates.
- Increase your revenue by at least 40%.
- Have systems developed to ensure your practice is stress free and productive.

Empower your team to “run the show” by
- Providing them with a greater level of communication skills
- Implementing and following basic and super systems
- Giving them confidence to convert NP telephone enquiries into consultations
- Giving them the skills and knowledge to be treatment coordinators
- Taking non-clinical dentistry off the dentists
- Giving them control and responsibility for the patient experience

- Review team roles and responsibilities
- Have systems implemented to ensure your practice is stress free and productive.
- Have a practice that is financially structured and organised.
- Employ a team that is knowledgeable with many advanced skills.
- All team members involved will be provided with CPD hours and bespoke folders for the programme.

This programme will empower you and your Team to have a happy successful work life in a practice where patients are proud to visit and to recommend their friends and family.



< Back to Services





Fill in your details below to request your Business Development e-Brochure






10 reasons to choose a business development programme with Laura Horton Consulting

  1. Long term sustainable results
  2. ROI
  3. Increased practice revenue
  4. ROI with marketing expenditure
  5. Part CPD verifiable
  6. Repeat ongoing in house training for your team
  7. Ongoing Business development
  8. Full team support provided
  9. 24/7 support from Laura
  10. Monthly mystery shopper calls to your practice


Laura.