Practice System Health Check
Do you find you and your team are often disorganised and all running around trying to achieve the same goal yet pulling in opposite directions? Lack of systems in a practice causes many daily disruptions that affect multiple areas of the business.
The aim of the practice system health check is to set your business basics in place to ensure smooth day to day running and reduce stress for the team and dentists.
Systems are a must in a practice to ensure the business basics are in place:
- Optimise business performance
- Reduce stress
- Form the basis for development of Super Systems
All of which will help the practice acheive its goals.
Practice System Health Check.
To begin this project I would visit the practice for one day and spend time with your practice manager or another team member that has extensive knowledge of the practice. Together we would work through my list of 45 systems – adding or deleting where necessary for the practice.
Your practice manager will then begin to write some of the systems with my help and guidance and we will also begin to delegate some systems to other team members.
The system folder is not often a project that is completed in an instant. Once the entire list of systems has been created, the draft folder needs to be sent to me. A conference call with your practice manager will then take place to review the entire folder and its contents.
Thereafter each super -system that is created can be sent to me and reviewed in the same way.
The end result is a practice system folder which needs to be passed to each team member for them to read, review, learn, and immediately incorporate.
To guarantee commitment and compliance from your team I produce a document that all staff are required to sign stating that they have understood the systems and agree to follow them to the letter.
The system folder also acts as a great tool for new employees - an aid for them to understand the practice structure; what is expected of them in your practice.
10 reasons to place a system health check into your practice
- Systems create a happy practice
- Greater production is achieved
- Experiences are improved for patients
- Systems create fairness for teams
- Systems ensure the business basics are in place
- Once the basics are in place the business can move forward
- Systems increase organisation
- Super systems can be created
- Long term project for all further super systems
- Great training tool for new staff
