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Thank you for taking the time to visit this page.

The longer you leave your current situation as it is the more you will suffer.

Watch this video to see 6 reasons why you need a Treatment Care Coordinator





I want to suggest how your practice might be currently suffering:

	As dentists you are seeing patients for their initial appointments
	You cannot offer free of charge consultations as this costs you money
	Your patients aren’t wowed with customer service in the practice
	You run late and sometimes need to push your patient for a decision
	You are spending a huge amount of time placing treatment plans onto your software
	You may not be providing consents and estimates as you do not have the time or
	You are spending even more time covering yourself medically and legally by taking responsibility yourself for the gathering together of consent and estimate forms
	Your treatment plan acceptance rates are low
	Your cash flow needs improving
	You do not like going over all the payment options with your patients because you feel awkward
	You do not use your credit facility as much as you should because you don’t have the time to spend organising the paperwork and checking the application was successful.
	If a patient’s application for credit is declined you do not have time to follow up the reason so you wave goodbye to that treatment plan
	If you have spent time planning a complex case you book the appointments yourself, as you cannot risk any mistakes. Your reception team are busy, and it is hard to communicate with them when they are already under pressure.
	You cannot build excellent relationships with your patients whilst reviewing MH, completing an exam, explaining further treatment etc
	You do not get many (if any) referrals from patient’s friends and family
	If you present a case to a patient and they do not book, you do not hear from them again (until they have pain)
	You are not in control of your diary schedule

I can feel your pain - the question is : What are you going to do about it?

Become a forward thinking practice and help take yourself and your team to the next level by contacting me today.

You may contact me to schedule your training by telephone 07912 360779
or email me directly laura@laurahortonconsulting.co.uk

Here are some views from dentists who have had a Treatment Coordinator:

Farsley Dental Practice – Leeds A dentist time is best spent doing dentistry. If you are to really see an increase in your profitability a Treatment Care Coordinator is a vital team member and is an essential cog in the patient journey. Imagine all the jobs that you can delegate and that can be done more effectively by someone with more time. What this can involve: 1) Meeting patients to find what they want in a non-surgical environment 2) Discussion of treatment options and potential cost 3) Scheduling of appointments 4) After care calls 5) Testimonials 6) Thank you cards and gifts

Dr Michael Oliver – Sunderland I have three senior staff members who rotate the Treatment Care Coordinator role. We see every new patient in our smile gallery facility before the dentist’s appointment. The TCC’s also see the patient after the dentists visit and deal with payments away from main desk. Having a TCC provides a smooth professional service for the patients from their first visit. In short my TCC’s are priceless. To see further videos about the Treatment Coordinator follow this link:Kathy's view on the training she received to become a Treatment Coordinator