Patient care and communication

Do you wish for your practice to shine, your team have the best brought out in them and for your patients to enjoy coming to your practice?

Then this programme ensures that your customer service and communication skills are at an outstandingly high level for greater results in new patient conversions. After Laura Horton Consulting has spent two days with your Team they will deliver services and deal with your patients in a unique way with confidence.

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Patient care and communication.

This two day in-house programme will help to create a patient experience that works in your practice and ensures your patients rave about you before they even visit - because your front desk team will shine! Together we devise options for improved customer service and we will at length discuss and role play verbal skills. This will entail from how the phone is answered; to how the dentists communicate with patients when discussing treatment options. The training creates a "raving fans" experience, and works well with a hybrid approach for NHS – private treatments.

Every programme Laura Horton Consulting provides has an agenda unique to the practice. Every practice has different challenges and goals and with a bespoke agenda your objections for the training will be met. This programme is devised after a detailed consultation therefore knowing your practice goals, vision, challenges, and also your marketing plans. I guarantee Instant results and changes occur in the practice.


At the end of this two day programme your practice will:


- Have a new patient experience system ready to be used immediately

- Have a vision and unique market proposition defined

- Have a front desk team that can sell your practice ensuring that a consultation is booked from the new patient enquiry

- Have a team of dentists and hygienists that can communicate at a very high level and confidently practice co-diagnosis techniques to maximise conversions from consultations to treatment.







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10 reasons to choose Laura Horton Consulting to enhance your patient’s experience and teams skill set

  1. New patient enquiry conversion rates will increase
  2. New patient treatment plan acceptance rates will increase
  3. ROI from my training
  4. Increased practice revenue
  5. Any new team members entering the practice within one year will receive further training.
  6. ROI for your marketing expenditure through tracking system that is implemented
  7. 60% increase of your teams score on the telephone
  8. Before and after mystery shopper calls are made to the practice so you can review your teams commitment
  9. Practice will own a unique patient experience that has been created by your team which will explode your customer service.
  10. You will have a defined vision statement which will include your USP’s