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15 reasons to place a Treatment
Coordinator in your practice

	ROI
	TCO’s Take 90% of non-clinical dentistry off the dentists
	Enjoyable fun role for the TCO
	Increased practice revenue
	Increased case acceptance
	Higher ROI for all future marketing expenses
	Ensures customer service is to an outstandingly high level
	Will ensure referrals from pt’s increase
	CPD verifiable training
	Option to train a minimum of two people for staff cover so the system never fails
	No additional cost to the practice - you can use current staff
	You can offer complimentary consultations with no effect on your hourly rate
	You can advertise this service
	A TCO is a USP
	A TCO is great way to attract nervous patients – a huge patient market!

contact us

Tel: 07912 360779
Email: laura@laurahortonconsulting.co.uk

Services

Treatment Coordinator Implementation Programme

The role of a Treatment Coordinator (TCO) is rapidly growing within UK dental practices. Laura Horton Consulting is proud to be at the forefront of the training provided. Every type of practice in the UK can now take advantage of having a productive Treatment Coordinator- Laura Horton Consulting is successfully implementing this role, not only in private practice, but in mixed and NHS practices too.

Practice owners find this popular role difficult to successfully implement and do not know the correct way to introduce it in their practice. Therefore it is essential that effective, focused training is undertaken.

The aim of the TCO role is to remove 90% of non clinical dentistry from the dentist, to provide a high level of customer service and to build excellent relationships with your patients. The TCO will connect with the patients on a different level – in sharp comparison to the traditional way this has been done. In effect the TCO is a solution not only to your patients but to the practice, the dentists, and the team’s needs.

This vital role can be incorporated into your practice in two days. All you have to do is schedule the training, implement and follow the system and watch the practice hit new heights.

After the two days of intensive training a TCO will be able to:

Offer excellent customer service through a system that fits into your practice
Provide slick consultations that your practice will be able to offer the day after the training is completed
Have confidence to quote fees and collect a deposit or full prepayment
Understand the basics of the four personality styles to improve relationships and sales success
Complete documentation required for the consultations (this is provided for you)
Be extremely motivated both to the practice and personal development

The TCO will also have and continue to develop:

Team leader skills
Relationship building skills
Outstanding communication skills

The objective of the 2 day training is to ensure that the TCO has:

Work sheets amended to suit the individual practice (which are then incorporated into every new patient consultation)
A diary that is planned and organised correctly for maximum efficiency
Developed a high level of communication skill so as to carry out outstanding consultations which meet your patients and practices aims.

The TCO training incorporates role play and visual aids.

The training is CPD verifiable and there is a follow up support offered with this programme for any of time after the training to ensure long term sustainability and success in your practice.

If you are now thinking about who you could incorporate into this role click here to find out the type of person that is suitable.

Many practice owners are suffering due to the fact that they do not have a TCO in their practice. If you wish to know the reasons for this click here.

TCOs' which are trained through Laura Horton Consulting are automatically granted membership of the Treatment Coordinator Club.

More Services

photography
patient care and communication
the communication masterclass
practice system health check
coaching