Cathedral Dental - Bury St. Edmunds

"In June 2008 my life changing plans had began to fall into place. I moved my family from Hertfordshire to the countryside of Suffolk. The sleepy ways of life were a big change to my wife and me however the intention of this move was to buy my first dental practice and create an amazing future for ourselves and our daughter.

Running a practice was not as easy as I thought it would be. My diary was empty and the staff were unsure of the change in principal. I suddenly learnt that despite reading all the BDA books and taking advice from whoever I could this was not enough when it came to being a new business owner. I was used to being a dentist and having two roles was a different story.

I first met Laura at the end January 2009. At this time I had owned my practice for 8 months. The stress was being to show. I had extended the practice opening hours and was now providing dentistry for busy people which had filled my books. However I was spending most evenings and weekends attempting the practice management side. Examples of this were creating the cross infection guidelines alongside the sterilization – I was typing this up and printing it out for the team to action.

When I heard Laura speak I knew she had plenty of knowledge to help me. Everything she was talking about during her lecture made me want to contact her immediately! I contacted Laura and asked her to provide mystery phone calls to my reception team. The results were as I expected. None of the team had been provided with any type of training by my predecessor and action had to be taken."
- Dr. Indy Singh

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The Smile Spa - Cleveland

"I would happily recommend Laura. Our Treatment Coordinator training was excellent and the whole team gained from the visit."
- Dr. Simon Andrews

Your Dental Care - East Sussex

"Laura was well prepared and helpful in so many ways. This was a new experience for the practice as a whole - we have lots of new ideas to implement."
- Dr. Jacob Krikor

Woodford House Dental Practice - Essex

"We just wanted to say a huge thank you.
Since starting our course with you it has revitalised our team.
With new team members, everyone has learned to work together, implement the changes in a simple and practical way so everyone has a key role to play in moving the practice forward.
The support you provide – breaking down the systems making sure they fit the practice and helping the team to implement them is wonderful.
This course is a huge asset in building a team to provide first class customer service to complement the first class dentistry we provide.
Team work has taken on a whole new meaning!

Thank you Laura. We are all looking forward to your next visit.B

If you are practice that needs a team to work together with systems and first class service then you must have Laura Horton in your practice. "
- Moona Malik

The Dental Business School - London

"Laura combines energy, passion, an intimate knowledge of her area of expertise and a mature business brain. She has become the "go to girl" for treatment co-ordinator training - which is why she is the recommendation of choice for my own clients."
- Chris Barrow

Stradbrook Dental Practice - Kent

"This course really helped draw together our views into something concrete for the whole team – I would recommend Laura Horton"
- Dr. Mark Haswell

"I should have booked you for training the moment I met you and not have waited - Brilliant course."
- Dr. Simon Peter

The Perfect Smile - London

"Laura is a very special person. I can say this confidently because she was an employee in the past at our Practice. She has tremendous knowledge in many areas of dentistry and patient management. Laura is outstanding in communication skills and Team development. She is motivated and hard working. Her unique skills as a Treatment Coordinator allow her to be a leading coach in this area of Practice development. I would have no hesitation in recommending Laura to my professional colleagues to ensure a more successful and profitable business."
- Dr. Ashish Parmar

"We choose Laura Horton to help us grow our practice and develop our teams skills. The two days were very thorough and the programme was great. Our team are now more confident, the skills they have been taught have helped uptake of large cases and taking deposits!"
- Palvesh Patel and Chirag Patel

Editor of Private Dentistry Journal - London

"Laura Horton has,in a very short space of time, established herself as one of the UK'sleading experts on Practice Management.She is a regular contributor to Private Dentistry ,the country's foremost dental management Journal. Such has been the feedback from these articles that Laura has been invited to speak at the 2010 World Dental Congress."
- Dr. Ellis Paul

The Clifton Dental Studio - Bristol

"Laura was recommended to me by a dental colleague. I telephoned Laura prior to booking a consultation and was delighted by her professional & helpful manner. Laura came to our practice for two days to train four members of our team as TCO’s. Laura was able to answer all of our questions as she had previously been as TCO. The two days training was brilliant. It was very comprehensive. It was delivered in a way that was extremely enjoyable & relaxed. All the team were very involved. The workbooks & protocols were fantastic tools that we could work from & adapt to our work situation.
Thanks to Laura’s two fantastic days training it gave all of us confidence to help move forward as a practice & as individuals. Our dentist was currently on holiday while we had this training & when he came back to work we had completely changed the way in which we work, helping him too increase his turnover.
I would highly recommend this course to all dentists and their teams."
- Fiona Gerrard

Pennypot Dental Practice - Kent

"On behalf of my team at Pennypot Dental Practice I just wanted to say a big thank you, it was packed with hints and ideas that has made a huge difference to the running of our whole practice.
The practice had learnt so much and developed so far in the space of just six months, the year course is a brilliant idea as it gives a chance for you to implement change and more importantly follow the new ideas through so that they are implemented correctly.
The customer service that I received was excellent; and your approach was extremely professional and very very friendly. I couldn’t fault anything at all. I will gladly recommend your services to all my friends and colleagues. The advice and support you have given to the practice as a whole has been invaluable, and I wish you every success in the future."
- Dr. Nash Patel

"I would recommend Laura, I was particularly impressed with her knowledge of the personality styles."
- Dr. Omar Hussain

"This course was life changing and will make dentistry enjoyable for me."
- Dr. Manoj Patel

"This is a useful programme in order to give new patients a welcome to your practice. The telephone skills for new patient enquiries were very impressive."
- Dr. James Fenton

"Impressive and enjoyable."
- Alice Page

Lifestyle Dental - Preston

"Thank you so much for your training.

I have to say when we first talked I was not sure if it was going to make a difference but I have been proved so wrong just looking at the figures.

The revenue has gone up by 61% and work is much less stressful for me and so much easier!

The conversion rate has gone up which is amazing as I didn’t think we could get this any higher.

Thank you Laura - your training is very professional extremely good and an amazingly good return on investment as the numbers show.

Thank you for all your time spent over the phone too assessing what kind of training would be suitable for the practice, and thank you for your follow up and constant contact and approach.

I have to say any one looking to increase the revenue generated by their business and looking for a more stress free work life you have to consider Laura Horton Consulting.

Thank you once again."

- Dr. Nadim Majid

St.Johns Dental Practice - Birmingham

"Laura impressed the St. John's team with her knowledge and good ideas for cutting edge customer service."
- Dr. Rob Tennet

"The two day programme was very comprehensive and well produced. The sheets for the protocols for patient interaction, both for the phone and in the surgery impressed me as well as Laura’s flexibility in changing the protocols to suit the practice."
- Dr. Gaz Hussain

"The workbook was comprehensive and very useful as was the role play in the surgery."
- Dr. Raj Phull

"The work book was easy to understand and informative, it was a fund couple of days and was much better than I expected. Have taken a lot away and gained skills to help me improve."
- Amy Lewis

"Lots to take in and introduce to the practice."
- Michaela Mitchell

"I learnt a lot from the role play."
- Rameet Sanghera

"he two days were fun, the role play and the delivery of it was very enjoyable."
- Gurgit Sonsoy

Dental Health Care - Hertford

"Laura was in our practice training me to be a Treatment Coordinator for two days. In this time Laura had the ability to impress me as she could answer every question that I asked her about the role. This is because she was a TCO for many years herself. Every aspect of the role was covered in the two days and I am now feeling really confident and looking forward to seeing my new patients."
- Vicky Jones

"As a new member of the practice (and to dentistry) I am grateful to my practice manager for putting me forward to be a TCO. I am also grateful to Laura for simplifying certain areas and having the patience to pause and explain any areas that I found difficult. This course was brilliant. We did lots of role play which I used to hate but never realised how much it makes sense to be part of a programme like this. This course is an absolute must for all dental practices wanting to place a Treatment Coordinator."
- Jackie Ryan

Trinity Dental Centre - Devon

"Thank you Laura, for a fun and informative day. What I thought was going to be very difficult was actually very easy and I’m now looking forward to getting started! I would definitely recommend this photography course!"
- Dr. Donna Hill

Rosebank Dental Practice - Hertfordshire

"This photography training session was very enjoyable and a good way t improve the skills required for good pictures. Laura was very good at directing us and making the session informative. This course I would recommend as it is very useful even if you are already taking photographs."
- Dr. Nejal-Joshi

Marsh House Orthodontic Centre - Surrey

"Our practice participated in the Hands on Photography programme. The workbook was very good and the workshop was informative – this hands on practical aspect impressed me the most. I am already recommending this course to other practices I work for."
- Kym James

"The entire photography programme was very good; I was so impressed I have already recommended this course to two practices"
- Giulietta di Martino

"Having experienced the Hands on Photography training in our practice I think Laura is really nice. She went through everything step by step and we had a workbook which really helped as it contained all the pictures. I prefer someone talking me through any training I am receiving as I take it in much more than reading the theory and putting that into place. Laura helped me to clearly understand everything I was doing and she really impressed me when explained the different shots to take and the different angles. I would recommend this course to anyone wanting to improve their photography skills or starting from scratch."
- Demetria Kamenou

"All the information that was given to me was very helpful and I have learnt to take better quality photographs. The workbook was great and it is nice that we keep it and have our own copies as this will make sure I do not forget anything. It was great to see the quality of the photographs that we took and I also enjoyed using the monopod for the first time. I really enjoyed working in small groups as I feel I learnt a lot more this way and had time to take everything in. Laura was very helpful and very nice. I would recommend this course to anyone in dentistry especially orthodontics as photographs are very important in orthodontics and everybody should be able to take a good quality photograph."
- Jade Kilford

"I found the workshop really clear and interesting especially the tips for communicating with your patients when taking the photographs"
- Jane Thide

Independant Dental Nurse - Hertfordshire

"I would just like to say a big thank you to you for being such a great teacher of photography. It has helped me enormously and our patients no longer get frustrated waiting for me to figure out the settings to use! Having spent 5 days in Texas training solely on photography in dentistry, I can honestly say that I learnt more in one day with you than in those 5 days being taught by a dentist. Your fun but professional approach to teaching made photography easier to learn. Plus you also have a huge amount of patience which helps when teaching someone like me! If anyone is thinking of learning photography I would recommend you!"
- Dr. Emma Coyle