Testimonials

Dr. Oliver Harman

Dr. Nadim Majid - Lifestyle Dental

Dear Laura

Thank you so much for your training.

I have to say when we first talked I was not sure if it was going to make a difference but I have been proved so wrong just looking at the figures.

The revenue has gone up by 61% and work is much less stressful for me and so much easier!

The conversion rate has gone up which is amazing as I didn’t think we could get this any higher.

Thank you Laura - your training is very professional extremely good and an amazingly good return on investment as the numbers show

Thank you for all your time spent over the phone too assessing what kind of training would be suitable for the practice, and thank you for your follow up and constant contact and approach

I have to say any one looking to increase the revenue generated by their business and looking for a more stress free work life you have to consider Laura Horton Consulting.

Thank you once again

Dr Rob Tennet - Principal Dentist

Laura impressed the St. John's team with her knowledge and good ideas for cutting edge customer service.

Indy Singh - Cathedral Dental

In June 2008 my life changing plans had began to fall into place. I moved my family from Hertfordshire to the countryside of Suffolk. The sleepy ways of life were a big change to my wife and me however the intention of this move was to buy my first dental practice and create an amazing future for ourselves and our daughter.

Running a practice was not as easy as I thought it would be. My diary was empty and the staff were unsure of the change in principal. I suddenly learnt that despite reading all the BDA books and taking advice from whoever I could this was not enough when it came to being a new business owner. I was used to being a dentist and having two roles was a different story.

I first met Laura at the end January 2009. At this time I had owned my practice for 8 months. The stress was being to show. I had extended the practice opening hours and was now providing dentistry for busy people which had filled my books. However I was spending most evenings and weekends attempting the practice management side. Examples of this were creating the cross infection guidelines alongside the sterilization – I was typing this up and printing it out for the team to action.

When I heard Laura speak I knew she had plenty of knowledge to help me. Everything she was talking about during her lecture made me want to contact her immediately! I contacted Laura and asked her to provide mystery phone calls to my reception team. The results were as I expected. None of the team had been provided with any type of training by my predecessor and action had to be taken.

Vicki Jones - Treatment Coordinator

Laura was in our practice training me to be a Treatment Coordinator for two days. In this time Laura had the ability to impress me as she could answer every question that I asked her about the role. This is because she was a TCO for many years herself. Every aspect of the role was covered in the two days and I am now feeling really confident and looking forward to seeing my new patients.

Jackie Ryan - Treatment Coordinator

As a new member of the practice (and to dentistry) I am grateful to my practice manager for putting me forward to be a TCO. I am also grateful to Laura for simplifying certain areas and having the patience to pause and explain any areas that I found difficult. This course was brilliant. We did lots of role play which I used to hate but never realised how much it makes sense to be part of a programme like this. This course is an absolute must for all dental practices wanting to place a Treatment Coordinator.

St. John's Dental Practice- Birmingham
- 2 day customer and care and communication programme

The two day programme was very comprehensive and well produced. The sheets for the protocols for patient interaction, both for the phone and in the surgery impressed me as well as Laura’s flexibility in changing the protocols to suit the practice
- Dr Raj Phull

The workbook was comprehensive and very useful as was the role play in the surgery
- Dr Gaz Hussain

The work book was easy to understand and informative, it was a fund couple of days and was much better than I expected. Have taken a lot away and gained skills to help me improve
- Amy Lewis, Senior Receptionist

Lots to take in and introduce to the practice
- Michaela Mitchell, Practice Manager

I learnt a lot from the role play
- Rameet Sanghera, Dental Nurse

The two days were fun, the role play and the delivery of it was very enjoyable
- Gurgit Sonsoy, Receptionist & Nurse

Kathy Howell

Dear Laura

I would like to take this opportunity to thank you for the training that you gave me.
The three days you spent here with me were amazing. I have learnt so much from you not just the important verbal skills but organisation and team leader skills that are benefitting the whole practice!

I really enjoy my job as a TCO, although I was seeing NP’s before we had no idea what I should have been doing in a consultation and I was never involved in the presentation of a case!

All the dentists in the practice are really happy as I am doing so much of their non-clinical work and the team here love all the compliments that we get from the patients. Today I received a lovely bouquet of flowers from a patient saying thank you for my help! Since you came two months ago the practice production has increased, and so far 9/10 patients have gone ahead with their treatment plans rather 2/10 prior to you coming into the practice.

The morale is great here and I am so happy that you gave me your all. You are patient, kind and understanding and most of all a great teacher! I cannot thank you enough.....

Yours Sincerely
Kathy Howell

Dr Donna Hill - Trinity Dental Centre North Devon - Hands on Photography Training

Thank you Laura, for a fun and informative day. What I thought was going to be very difficult was actually very easy and I’m now looking forward to getting started! I would definitely recommend this photography course!

Dr Nejal - Joshi Hertfordshire - Hands on Photography Training

This photography training session was very enjoyable and a good way t improve the skills required for good pictures. Laura was very good at directing us and making the session informative. This course I would recommend as it is very useful even if you are already taking photographs.

Dr James Fenton reviewing patient care and communication

This is a useful programme in order to give new patients a welcome to your practice. The telephone skills for new patient enquiries were very impressive.

Alice Page

Impressive and enjoyable.

Kym James – Dental Hygienist reviewing the Hands on Photography programme

Our practice participated in the Hands on Photography programme. The workbook was very good and the workshop was informative – this hands on practical aspect impressed me the most. I am already recommending this course to other practices I work for.

Giulietta di Martino – Practice Manager

The entire photography programme was very good; I was so impressed I have already recommended this course to two practices

Cally Gedge – Marketing Pirates of Dentistry

Laura spoke in front of 100 private dentists at the Marketing Pirates of Dentistry Event in January this year. Her content was unique and novel and will help any practice boost there profits with her proven treatment co-ordination training. Don't delay this lady is going to be busy!!!

Dulwich Orthodontic Centre
- Photography Training

The information that was posted was informative and the workbook was very clear. On the whole the training was brilliant and the hints and tips that Laura gives to the entire team make it so much easier
- Charlaine Miller, Senior Nurse

The part that impressed me the most was taking the upper and lower occlusal photographs; I would definitely recommend this course
- L Edwards, Receptionist

Cathedral Dental Practice - Portsmouth

I’ve wanted to do a course on digital photography for over 6 years; this was fabulous.
- Ginny Robson

The initial information sent to us was very helpful – regarding the training Laura impressed me!
- Teresa Hunt

All of the course was brilliant and everything was easy to understand and nice that we kept going through it.
- Caroline Allen

Demetria Kamenou – Dental Nurse

Having experienced the Hands on Photography training in our practice I think Laura is really nice. She went through everything step by step and we had a workbook which really helped as it contained all the pictures. I prefer someone talking me through any training I am receiving as I take it in much more than reading the theory and putting that into place. Laura helped me to clearly understand everything I was doing and she really impressed me when explained the different shots to take and the different angles. I would recommend this course to anyone wanting to improve their photography skills or starting from scratch.

Jade Kilford – Senior Dental Nurse

All the information that was given to me was very helpful and I have learnt to take better quality photographs. The workbook was great and it is nice that we keep it and have our own copies as this will make sure I do not forget anything. It was great to see the quality of the photographs that we took and I also enjoyed using the monopod for the first time. I really enjoyed working in small groups as I feel I learnt a lot more this way and had time to take everything in. Laura was very helpful and very nice. I would recommend this course to anyone in dentistry especially orthodontics as photographs are very important in orthodontics and everybody should be able to take a good quality photograph.

Anne Howard

Dear Laura

I am writing to thank you for your excellent “Verbal Skills” course that I attended recently.

I was very impressed by the role plays we carried out, something that I normally hate! These were informative, and even fun, and allowed us to learn numerous new verbal and more importantly listening skills.

All the feed back you gave us was constructive and enabled us to learn how to improve our rapport and build relationships with patients, especially new patients.

I feel that my communication and selling skills have been taken to a whole new level, and I am also very pleased to note that the dentists I work with, have greatly improved their verbal and communication skills.

Thanks again for a great 2 days.

Anne Howard
Practice Manager

Karen Lawford – Receptionist

Before the photography training I had not used the practice camera or taken any pictures of patients before. Laura was very approachable and helpful in making you feel comfortable in what you were doing.

Dr Pinal Patel

Laura- what an inspiration and a practice changing experience!!

Running a mixed practice, primarily nhs has always been challenging when trying to get patients to accept extensive private treatment.

The course pointed out that you need to have patients trusting you, and to have the confidence and the communication skills to convince patients to accept treatments.

The practical aspect of communication was just an eye opener and having put it into practice- wow!!!all in all, a thoroughly enjoyable course and money well spent.

Thank you Laura for all your help!!!
Dr Pinal Patel

Jane Thide – Dental Technician

I found the workshop really clear and interesting especially the tips for communicating with your patients when taking the photographs.

Lauren Dilley – Dental Nurse

I would recommend Laura to anyone as she is really helpful. Everything she taught was done so well and in a step by step method which really helped me take everything in.

Kerry Pinkney – Dental Nurse

I found the course very helpful and interesting. I am happy I now know the difference in the photos I used to take and the ones I can take now. The workbook was very good and helpful and Laura was very nice and friendly. Would I recommend this course to others – of course!

Emma Coyle

Dear Laura

I would just like to say a big thank you to you for being such a great teacher of photography. It has helped me enormously and our patients no longer get frustrated waiting for me to figure out the settings to use! Having spent 5 days in Texas training solely on photography in dentistry, I can honestly say that I learnt more in one day with you than in those 5 days being taught by a dentist. Your fun but professional approach to teaching made photography easier to learn. Plus you also have a huge amount of patience which helps when teaching someone like me! If anyone is thinking of learning photography I would recommend you!

Kind regards
Emma