I have been rehearsing my presentation as I have only been allotted a time slot of 45 minutes! I have a big message to get out and hopefully I will achieve that!
I am looking forward to hearing Amarjit Gills opening speech, as well as listening to Chris Barrow, Mark Oborn, Kevin Lewis (although their times clash!), and Ashley Latter. I have kept meetings light over the two days so that I can meet and listen to speakers I haven’t had the opportunity to meet as yet.
As for me I am hoping that mine presentation tallies nicely with Chris Barrow’s, he his talking about how to get new patients and I am going to highlight how practices are throwing money down the drain each day as they are losing patients, I am going to show the delegates how to resolve these issues by introducing a Treatment Coordinator and how to do that too! A tall order in 45 minutes I am sure you will agree!
I shall blog an update on the event next week, but am looking forward to seeing some faces there – old and new!
The role of the Treatment Coordinator is varied throughout the UK.
I am either contacted by dental practices in the UK that have a Treatment Coordinator – but do not know what they should be doing, or want to implement the role and want me to help them with the entire integration from day one.
First things first every Treatment Coordinator needs their own diary. New patients are booked into see the Treatment Coordinator as they would do a dentist for their first appointment.
Many practices use a Treatment Coordinator to meet new patients’ and complete the medical history form. Using a Treatment Coordinator for this purpose means that you are underutilising them.
First and foremost before you begin with any training for the Treatment Coordinator they do need their own diary and it needs to be orgainsed and structured. Then you can take the role further in your practice.
When was the last time that you sat down with your patients listened to them instead of providing them with information while that sat and listened?
Dentistry as we know it has been all about telling our patients.
Telling them what there problems are, how we can help, the options available to resolve their problem and such forth.
Dentistry as it should be is about communicating effectively with our patients, do this this we must stop talking to our patients and instead flip it around and begin to ask questions – open ended questions.
No-one likes to be spoken at constantly. If you focus on the patient and being interested in them and their concerns with their mouth this style of communication will lead you into greater relationships with your patients.
You should aim to do 20% of the talking and the majority of that should be at the end of the appointment when you are wrapping everything up.
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